Refund Policy
Effective date: May 30, 2026 · Last updated: May 30, 2026
1. Overview
This Refund Policy applies to all paid services offered by PentestForge, including subscriptions, one-time scan credit purchases, Deep Pentest AI usage, and other paid digital services available on the platform.
Payments may be processed through Stripe in USD or through Monobank acquiring / plata by mono in UAH, depending on the payment method available at checkout.
By purchasing or using PentestForge services, you agree to this Refund Policy.
2. 14-Day Right of Withdrawal
If you are a consumer, you may have the right to withdraw from your purchase within 14 calendar days from the date of payment, without giving any reason, subject to applicable consumer protection laws and the exceptions listed in this Policy.
To exercise your right of withdrawal, you must contact us within the 14-day period by email:
Please use the subject line:
Withdrawal Request
Your request should include:
- your account email;
- payment date;
- payment amount;
- payment method;
- a clear statement that you wish to withdraw from the purchase.
3. Exceptions to the Right of Withdrawal
The right of withdrawal may not apply, or a refund may be reduced or denied, if:
- the service has already been fully provided;
- vulnerability scans have been initiated;
- scan reports have been generated;
- more than 20% of purchased scan credits have been consumed;
- Deep Pentest AI tokens, AI minutes, or other usage-based AI resources have been consumed;
- the 14-day withdrawal period has expired;
- your account was suspended or terminated due to a violation of our Terms of Service;
- the purchase was made for business, commercial, or professional purposes where consumer withdrawal rights do not apply.
By starting a scan, generating a report, or using Deep Pentest AI, you expressly request immediate performance of the digital service and acknowledge that your refund eligibility may be reduced or lost once the service is consumed.
4. Refund Eligibility
4.1. Annual Subscriptions
Annual subscriptions may be refunded within 30 calendar days from the payment date if:
- less than 20% of the included scan credits have been used;
- no material abuse, fraud, chargeback misuse, or Terms of Service violation has occurred;
- Deep Pentest AI usage, if included, has not been materially consumed.
If the annual subscription is refunded, the refund may be calculated proportionally based on used scan credits, AI usage, and any other consumed services.
After 30 calendar days, annual subscriptions are generally non-refundable, but the subscription will remain active until the end of the paid billing period unless cancelled earlier by the user.
4.2. Monthly Subscriptions
Monthly subscriptions are refundable within the 14-day withdrawal period only if the service has not been used or only minimal usage has occurred.
If scans have been initiated, reports generated, scan credits consumed, or Deep Pentest AI resources used, the current monthly billing period is generally non-refundable.
You may cancel a monthly subscription at any time. After cancellation, the subscription remains active until the end of the current paid billing period.
4.3. One-Time Purchases
One-time purchases of scan credits, AI credits, or other prepaid digital resources may be refunded within 14 calendar days from the payment date only if the purchased resources have not been consumed.
Used scan credits, generated reports, consumed AI tokens, consumed AI minutes, or other used digital resources are non-refundable.
4.4. Deep Pentest AI Usage
Deep Pentest AI is a usage-based digital service. Once Deep Pentest AI tokens, AI minutes, or AI-generated results have been consumed or generated, that portion of the service is non-refundable.
Unused prepaid Deep Pentest AI resources may remain eligible for refund where required by applicable law and where technically possible.
5. Refund Calculation
Where a partial refund applies, the refundable amount may be calculated as follows:
Refund amount = Total paid − value of used scan credits − value of consumed AI usage − value of other consumed services
The value of used services may include:
- scan credits used;
- generated reports;
- Deep Pentest AI tokens consumed;
- AI minutes consumed;
- other usage-based resources consumed before the refund request.
Refunds are issued in the same currency and to the same payment method used for the original payment, unless otherwise required by law or technically impossible.
6. Non-Refundable Cases
Refunds are generally not available if:
- the subscription period has already ended;
- more than 80% of purchased or included scan credits have been consumed;
- Deep Pentest AI resources have been consumed and the refund request relates to the consumed portion;
- scan reports have already been generated and delivered;
- the account was suspended or terminated due to a Terms of Service violation;
- the request is related to abuse, fraud, unauthorized scanning, or prohibited use of the platform;
- the payment is already subject to an active chargeback, dispute, or bank investigation;
- the refund request is a duplicate request for a payment that has already been refunded or is already being processed.
7. How to Request a Refund
To request a refund, contact us at:
Please include:
- your account email;
- payment date;
- payment amount;
- payment method;
- order ID, invoice ID, or transaction reference if available;
- reason for the refund request.
We may ask for additional information to verify your account, payment, or service usage before approving or rejecting the refund request.
8. Refund Processing Time
Stripe Payments
For payments processed through Stripe, approved refunds are returned to the original payment method. The time required for the refund to appear on your card or bank statement depends on your card issuer and bank processing times and usually takes several business days.
Monobank Acquiring / plata by mono Payments
For payments processed through Monobank acquiring / plata by mono, approved refunds may be initiated through the Monobank merchant cabinet or API.
Monobank acquiring supports full and partial refunds where available for the relevant transaction. The actual time for funds to appear on the customer's card or account depends on the customer's bank, card network, payment status, and processing rules.
We do not control bank-side processing times after the refund has been initiated.
9. Cancellation
You may cancel your subscription at any time from your account settings or by contacting support.
Cancellation stops future billing but does not automatically refund the current billing period unless the refund request qualifies under this Policy or applicable law.
After cancellation, your subscription remains active until the end of the current paid billing period.
10. Data Retention After Cancellation or Expiry
After your subscription expires or is cancelled, your account data may be retained for up to 90 days, unless a different retention period is required by law, security requirements, dispute handling, accounting obligations, or our Terms of Service.
After the retention period, data may be permanently deleted or anonymized.
11. Chargebacks and Payment Disputes
If you believe a payment was made in error, please contact us first at:
If you open a chargeback or payment dispute with your bank or payment provider, we may temporarily suspend access to the related account or paid services while the dispute is being reviewed.
We reserve the right to provide payment records, usage logs, scan activity, generated report records, and account activity information to the payment provider or bank for dispute resolution.
12. Abuse and Unauthorized Use
Refunds will not be issued for services used in violation of our Terms of Service, including but not limited to:
- unauthorized scanning of third-party systems;
- illegal activity;
- abuse of scan credits or AI resources;
- attempts to exploit, overload, or bypass platform restrictions;
- fraudulent payments or identity misuse.
13. Contact
For refund requests or questions about this Refund Policy, contact us at: